Information Technology Support

IT support professionals help troubleshoot and resolve issues related to hardware, software, networks, and cybersecurity, and they often provide guidance on best practices for using technology. Their roles concsist of helpdesk support, security, software development, network architecture, and more. As a growing field, experience and demonstrated knowledge are key to success and providing holistic customer support.

Systems Administrator

Systems administrators manage an organization’s servers and desktop and mobile equipment and software. They ensure that email and data storage networks within an organization’s computer system work properly. They install and configure software and system updates and monitor system performance to ensure that employees’ workstations are efficient. (BLS, 2024)

Network Administrator

Network administrators install, configure, and manage computer infrastructure, such as routers, switches, and cables, that support an organization’s computer networks. These networks include Local Area Networks (LANs), which connect devices in a single location, and Wide Area Networks (WANs), which connect multiple LANs or locations. (BLS, 2024)

Information Security Analyst

Information security analysts are heavily involved with creating their organization’s disaster recovery plan, a procedure that IT employees follow in case of emergency. These plans allow for the continued operation of an organization’s IT department. The recovery plan includes preventive measures such as regularly copying and transferring data to an offsite location. It also involves plans to restore proper IT functioning after a disaster. Analysts continually test the steps in their recovery plans. (BLS, 2024)

Pay and Certifications

Pay derived from Bureau of Labor and Statistics

Certifications derived from CompTIA

CompTIA